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This section provides documentation regarding each aspect of our web hosting operations, including our systems, platforms, and features. Here, you can browse thorough this documentation.
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The only requirement is that you do not delete your current web hosting account until your new one with us is setup. Follow the steps below to ensure ZERO downtime and not lose any business off your Web Site.

  • DO NOT CHANGE YOUR NAME SERVERS JUST YET NOR DELETE YOUR CURRENT WEB HOST!

  • Establish a hosting account with us. You will then be able to access your new account via the server's hostname which you will get on your setup E-mail. Start uploading your Web Site files to your domain folder through FTP or any other site publishing software (Frontpage, Dreamweaver, Homesite, etc.)

  • In your welcome E-mail, you will get a temporary link to access your NEW web site before anything goes live. Verify that everything is working on your NEW site (graphics, web pages, links, etc...)

  • Once verified, go to your registrar and change your "name servers" to those that are mentioned in your setup E-mail.

  • Your site will be updated WORLDWIDE within 24-72 hours. Note: although you may be able to see your site is on your new server within possibly 12 hours, please allow a complete 72 hour cycle before you delete your old host.

  • Enjoy your new site @ MATENIL

  • First step is you establish a web hosting account with us. Start by ordering any of our web hosting plans.

  • After your payment is verified you will get your setup E-mail within 30 seconds. In there will be all your usernames / passwords that grant you access to the server via your assigned server hostname. Proceed to upload your files to the server via the server's hostname. MAKE SURE YOU PUT EVERYTHING IN YOUR DOMAIN FOLDER and MAKE SURE YOU RENAME YOUR HOMEPAGE "index.html" ALL LOWER CASE. Then use the temporary link provided in the E-mail to view your site.

  • Once you have everything verified go to the place where you originally registered your domain (your registrar).

  • In your setup E-mail(s) there will be a pair of DNS or name servers. Use those DNS to change them for your domain. If you don't have a domain control panel (that is where you usually can do these changes) please E-mail your registrar or call them and tell them to change your name servers to those provided to you in your setup E-mail from us.

  • After the DNS changes have been made your domain will now begin to point to your server with MATENIL. This will take 24-72 hours to resolve along the whole world as every ISP updates their DNS at different times.

  • If after 48 hours you can not access your domain via www.yourdomain.com please do a "whois" on your domain make sure your name servers show up as those provided in your setup E-mail. If they do not call your registrar right away to get it corrected!


This section allows you to read through our most frequently asked questions and their answers. Most general hosting issues are covered in these FAQ.
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